completely agree with your comment Keith - with asking "what" / "why" being the most critical questions. The "what" being to understand where the organisation is currently (i.e. not jumping to what metrics are required):So to set metrics, first decide what metrics are required after discussing with all affected stakeholders to determine where, when, why, who and how the metrics are related to each parties needs. — KeithH
If you are interested in workplace health & safety in New Zealand, then this is the discussion forum for you.