Employing the hearing-impaired I don't believe you are alone here,Vanessa. Reaching out to Workbridge could be a constructive step in finding valuable information about the current situation. Based on our experience with them, they were able to provide useful insights. It's worth considering reaching out to them for their expertise. Vanessa, I, too, would you get some helpful information from Workbridge, from whom we have resources and information in the past about a similar situation. You are not alone with this one.