Resilience - focus on people or the system of work? We are setting up a 3 pillar system of stress management:
1) reducing and managing stressors at a system level (i.e. managing workload and overtime),
2) improving resilience and mental wellness at a personal level (5 ways to mental wellness), and
3) having a safety net when things go wrong, that includes Employee Assistance Service, emotional first aid training for managers and personal stress management plan training.
One company I worked at had a stress management policy of "providing free massages on a Thursday." While that was nice, it didn't address any systemic issues or build staff resilience.